We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused/unwashed/unaltered, and in its original packaging.

To start a return, you can contact us at simplelishmy@gmail.com and we will provide you with further information via email. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us at simplelishmy@gmail.com within 7 days with a snapshot of the defective/damaged/wrong item.

Replacement for incorrect/defective items will be done from us to you once we received your returned item.

Replacement is only for the same design in the same color and size. 

Non Refundable and Exchangeable

Item cannot be returned if it has been worn, washed.

If color runs/ fades due to incorrect washing method/ soaked, item is strictly not returnable and exchangeable.

Color may varies due to monitor resolution and studio lighting used. Please allow 20% of color variation, it may appear darker or lighter.  Color variation is strictly not returnable and exchangeable.

Discrepancy in measurement of 1cm-3cm will not be considered as a defect.

Exchange

Exchange is only for the same design in the same color.

Item must be returned in its original condition(unwashed, unworn, and unaltered). Exchange will be rejected if Item returned is not fulfill with these criteria.

Shipping fee will be charged for item which incurred in exchanging sizes -RM7 for West Malaysia, RM10 for East Malaysia

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.